If you cancel your subscription
Your data isn't deleted. Your workspace moves to a locked state: your projects, requirements, uploaded evidence, and full traceability history all remain intact, but you can't make changes.
We hold your workspace in this state for 90 days.
If you resume within 90 days
Everything comes back exactly as you left it — same workspace, same projects, same history. There's no re-import, no re-upload, and no setup. Reactivate your subscription and your team signs back in.
After 90 days
If you haven't resumed, we delete your workspace and its contents. If you'd like us to hold your data longer than 90 days, contact us before the window closes and we'll work it out with you.
If you want your data deleted sooner
You can ask us to delete your data at any time, whether or not your subscription is active. Email [email protected] and we'll complete deletion within 60 days, per your service agreement. If you'd like written confirmation once it's done, just ask.